Refund & Dispute Policy

1. Overview

AllinB2C.ai is committed to ensuring fair and transparent resolution of disputes between buyers and suppliers on our platform. This Refund & Dispute Policy outlines the process for handling claims, eligibility criteria for refunds, and the dispute resolution mechanism.

This policy applies to all transactions facilitated through the AllinB2C.ai platform. Transactions conducted outside the platform are not covered by this policy.

2. Refund Eligibility

Refunds may be available in the following circumstances:

• Non-Delivery: The supplier fails to ship the products within the agreed timeframe, and no alternative arrangement is reached.
• Significant Quality Issues: Products received have material defects or do not match the agreed specifications in a way that affects their usability.
• Wrong Products: The products delivered are different from what was ordered (wrong model, size, color, or variant).
• Quantity Discrepancy: The quantity delivered is significantly less than what was ordered and paid for.
• Counterfeit Goods: Products are found to be counterfeit or unauthorized replicas.
• Supplier Fraud: Evidence of fraudulent activity by the supplier.

3. Refund Timeline

Once a refund is approved, the timeline for processing depends on the payment method:

• Escrow/Platform Payments: 5-10 business days after dispute resolution
• Bank Transfers: 10-15 business days after dispute resolution
• Letter of Credit: Subject to terms of the LC agreement

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after order confirmation
• Issues caused by buyer-provided specifications or designs
• Normal variations in product appearance (color, texture) that are within industry-acceptable ranges
• Delays caused by force majeure events
• Customs clearance issues in the buyer's country
• Shipping damage (covered by shipping insurance)
• Disputes filed after 30 days from delivery confirmation

5. Dispute Resolution Process

Step 1: Direct Negotiation

Both parties are encouraged to resolve the issue through direct communication on our platform. Most disputes can be resolved at this stage through mutual agreement.

Step 2: Formal Dispute Filing

If direct negotiation fails, either party may file a formal dispute through the order page. The filing party must provide:

• Detailed description of the issue
• Supporting evidence (photos, videos, documents)
• Desired resolution (refund, replacement, partial compensation)

Step 3: Platform Mediation

Our dispute resolution team reviews the case, examines evidence from both parties, and proposes a fair resolution. The mediation process typically takes 5-10 business days.

Step 4: Resolution

Based on the findings, we may:

• Facilitate a full or partial refund
• Arrange for product replacement
• Negotiate a partial compensation
• Recommend return of goods (buyer ships back, supplier covers return cost if at fault)

6. Evidence Requirements

To support your dispute claim, please provide:

• Clear photos or videos showing the issue
• Original order details and specifications
• Communication records with the other party
• Third-party inspection reports (if applicable)
• Shipping and delivery documentation

7. Chargebacks

If you believe a transaction was fraudulent or unauthorized, you may contact your payment provider to initiate a chargeback. Please note that initiating a chargeback will automatically trigger our dispute resolution process, and your account may be temporarily suspended during the investigation.

8. Contact Dispute Resolution

For questions about this policy or to check the status of a dispute, contact our dispute resolution team:

• Email: disputes@allinb2c.ai
• Platform: Access through your order page
• Response time: Within 48 hours